Delivery & Returns
Free Delivery throughout mainland Scotland
Here at J&S Teak Furniture As an established and trusted family run business, we pride ourselves on customer service and our delivery process is a key part of this.
Once payment has been made we will contact you regarding your best delivery time. We will attempt to deliver your product with in 3 working days In the height of the season this could be up to 1 Week We will inform you by telephone of the time and date that your goods will arrive and we’ll also email you (where possible) to ensure you have received the items you ordered.
Wherever possible, it will be our own teams that carry out our deliveries. As you would expect they have a great understanding of our products and should be able to answer any questions you may have when your items arrive.
If you're interested in ordering some furniture and require delivery outside of mainland Scotland as in the islands or England please contact us prior to ordering to arrange delivery.
Returns Policy
Please contact us first to arrange the return of products. As soon as we receive the products back we can then issue you with a full refund.
Returns
Items must be returned to us in a fully resalable condition, which means unused and in their original packaging. We cannot accept returns for items that have been assembled or used, this includes items that have been treated (e.g. painted, stained or varnished). J&S Teak Furniture reserves the right to refuse a refund or exchange on items deemed as not resalable. Items must be returned to us within 14 days of receipt and a note must be included stating your Order ID number and reason for return and then full refund will be processed once we have received the return.